The only airline in the world that flies into all seven continents, Qantas, has been a victim of a cyber attack that has highlighted the data of millions of customers.
As reported CybernewsA third-party platform used by the company’s contact center was violated by a cyber criminal on 30 June 2025, which targeted a call center and successfully managed to achieve access to a servicing platform. This gave them unauthorized access to personal data of millions of Qantas customers. However, the company has insisted that the airline’s operations have not been affected and the company was not the only customer but the company data was not stolen.
Violed data includes name, email address, phone number, date of birth and frequent flying numbers. Qantas specifically stated that the system does not store information such as credit card details, passport details or financial information. Similarly, according to the airline’s statement, no password, PIN number or login details were accessed.
While the exposed data is not as important as it could have been, it is still enough for hackers to try the phishing email and scam to hand over additional information to flyers and others, which can then be used for malicious activities and other cyber attacks.
Qantas says that it is also working with other officials of the National Cyber Security Coordinator of the federal government.
How to be safe after data breech
Qantas says that customers who think that they can be affected by this data breech can contact the company through it Dedicated support lines Which 24/7 are available. The company is also giving access to identity protection advice and resources.
If you feel that your data has been compromised on this violation, then you definitely want to see those resources and take additional steps such as the best identity theft security services. However, it is worth noting that the protection of identity theft is the kind of thing that you need to sign up before the attack and later not to claim identity theft insurance payment.
You should also monitor all your financial accounts for signs of fraud or abuse, and you may want to freeze your credit with three major credit bureau: Equifax, Experience and Transunion. It takes a cyber criminal with access to your stolen data by taking a loan in your name.
Keep in mind, once your data is dissolved, the danger actors will be watching you to make a goal so that you can be cautious to the signs of fishing scams and social engineering attacks so that you can see outside for them. When you talk about malware, you are always the last line of defense, and the actor with danger will take all the information you have, so that you can be tried to click on an malicious link or download an app or software that looks valid but actually contains viruses.
Never click on unexpected links, QR code or attachment or link from unknown sectors. Verify through independent means if someone contacts you who is asking you to download or click on something. Similarly, do not share personal information with people you do not know online, and clean any old email that may contain personal details and information.
With 6 million people being affected, this data breech could have completely deteriorated. Fortunately, however, Qantas does not store its customers’ personal and financial data in one place. Nevertheless, such a data breech is the right reminder to take some time to improve your cyber hygiene. In this way, when a major attack or violation occurs, you will be ready.
