Months after postponing AI’s ability to change human work, CEO Sebastian Sebastian Sebastian Ciemiyatcovski is backing and behind A-inspired hiring freeze to bring more human employees.
43 -year -old Sieemiatkowski told Bloomberg On Thursday that Clarna is re -hiring human workers to ensure that customers always have a human appearance to talk, if necessary.
“From the perspective of a brand, from the perspective of a company, I think it is so important that you are clear to your customer that if you want it will always be a human being.”
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Sieemiatkowski tells Bloomberg It was not the right way to clarify the AI-centered strategy working for the last few years. He says that when AI customer service chatbott was cheaper to work compared to human employees, they were as a result of “low quality” output.
So now Clarna is recruiting a new batch of customer service employees, and the company will now focus on providing “quality” human assistance to customers, he said. In its recruitment drive, the company is targeting students, rural population and dedicated Clarna users who are emotional about the company. The roles are completely remote.
“In fact, investing in the quality of human support is a future way for us,” Siemiyatcovski said Bloomberg.
CEO Sebastian Ciamiyatcovski, CEO of Clarna. Photographer: Through Chris Ratcliffe/Bloomberg Getty Image
In December, Clarna Stopped all recruitment A year ago, as it focused on AI investment. The company’s headcount dropped 22% of 3,500 employees within that time frame, due to most of the attraction, Ciaemiat Kovski revealed at that time. He asked Clarna’s employees to help fill the gaps left by their departed colleagues.
In February 2024, the company claimed that the AI could serve as a 700 customer service agents and take 75% of the company’s customer chats, or about 2.3 million conversations within a month of launch. Bot handled questions about subjects like refund, return and payment in more than 35 languages.
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Initial trials with Clarna’s Customer Service AI Chatbot showed that AI churned the right answers from the current documentation and quickly passed the customers to the human aid agents. Gergely oroszA writer and writer in the prehmatic engineer, wrote In last February that AI Chatbot of Clarna on X acted “originally as a filter”, when he tested it.
Clarna is value $ 14.6 billionsince its Founder in 2005The company has helped in procurement-now, pay-letter loan Go to the mainstreamIn March, Clarna now became an exclusive purchase of Walmart, later pay the provider.
