What has changed its upgrade policy

Hoping New 5.0 hardware launched this weekWith a premium version of the device they are calling MG. Along with the launch -a new upgrade policy came, in which users needed to pay that many ideas would be a free upgrade. The company has gone back Some? Of the new policy, but most users still have to pay to get a new device. What you should know here.

What is the official, current upgradation policy of What

The bundle comes with a membership of the hardware whoop, which are usually sold in 12 months or 24 months membership. When launching 5.0 and Mg, What said that you can get new hardware in two ways:

• You can pay for adding 12 months to your membership (a “membership extension”) and get a new device.

• You can pay a $ 49 fee and get a new device without changing the duration of your membership.

($ 79 fee was also mentioned to upgrade to MG Hardware, but that hardware requires more expensive membership, so those who plan to upgrade to MG will be expected to pay more for their membership anyway.)

After some backlash, whoop published one Article “To clarify and update our upgrade policy” in which he announced the policy of sending upgrade hardware to some customers without some more payment:

• Members who already have a membership of over 12 months (for example, a person who buys a 24 -month -old membership and still 13 months left can get a new hardware for free.

• Members who bought 12 months (or more) membership or renewal in 30 days from the announcement on May 8 can also get new hardware for free.

Why people are crazy

This new upgrade policy is different from how it handles the upgrade in 2021, when the previous device – 4.0 -game out. And until the launch of 5.0 earlier this month, at least two pages on the WHOOP website said that members would get free to upgrade the next generation hardware. Whyop addressed one of them as a mistake-a blog post refers to six months commitment-but he has not commented directly on the other, a FAQ that says that everyone gets free upgrade. I will start with FAQ.

Until some time ago, that FAQ said that “What is a subscription, which means that as long as you are an active member, you get the latest and biggest technology. There is no need to buy a new device every time you release; you can upgrade for free.” Here is a collection of the page that I made on May 2, 2025Still showing that language less than a week before the launch of 5.0. The page date says it was published in April 2020.

The page still exists on the website of what HereBut now something very different says: “Whoop is committed to a subscription model, where hardware is always involved. When launching new devices, you will have the opportunity to expand and upgrade your membership and you will get a new device without any extra cost. If you are not ready to expand at that time, you can get the latest Hardware by paying an upgrade fee once. There is no indication on that page that it has been replaced, and it still tolerates on the date of April 2020. ,Here What it looks like for future reference today is a collection of it.)

I asked Whoop if he had any comments on that change with some other questions. In response, he got a new upgrade policy (also found) Here), Addressed a separate blog post that had changed – about the bottom and later sent with this statement:

,We have always tried to make it easy and accessible for our members to reach what on what. Since 2021, we need a few months on their membership to receive free upgrade with essential members. This is true today. You can get a free upgrade on the whoop 5.0 with 12 months remaining on your membership. Alternatively, you can also pay the one -time upgradation fee if you will not prefer to expand. You can also choose to renew your membership, and you will be eligible to upgrade to whoop 5.0 at that time. With this launch, we introduced both new devices – 5.0 and mg – both – both offer 14+ day battery life, 7% small size and wireless powerpack. Given that MG is our most premium offering with various medical-grade capabilities, it comes with higher premium costs. We ensured that members could still get a free upgrade for the whoop 5.0, but if they were looking for different features and functionality, there is a different option. ,

What is also criticized Blog Post, here was found on Reddit by Whats WHOOP users, This shows another discrepancy in the policies mentioned. The blog post, which tolerates on the date of September 30, 2024, said that the policy was to give anyone upgrade hardware to anyone who was a member for at least six months. The blog post was still live till 28 March of this year, as shown This webac machine collectionLamp They say This was “our policy was never and should never be posted,” instead he said that he had offered free upgrade to anyone with six months or more. Remanent 4.0 on his membership at the time of launch.

This seems correct – Emails sent in 2021 mentioned that the users of “6+ months left on their membership” were eligible to upgrade for free. Hoop showed me screenshots from such emails, and I dug into my own inbox (never removing people) and found the same. The screenshot below is from an email received in 2021.

An email date from 17 September 2021.
Credit: Hoop

So that the historical fact about six months of membership becomes this, but I see why many people say that they feel misguided. Meanwhile, FAQ’s statement about free upgrade for all active members was definitely impressed My long -term review of 4.0Published Just last monthIn which I reported (based on that FAQ on my website) that “you will not have to pay for new hardware to get new hardware.”

Angry users are discussing Reddit and other forums, the question of this question is whether the work of the company can complete the truth-in-advertising laws in Australia, UK, European Union and/or America.Here is the form) Or for the Attorney General of your state.

Is it worth upgrading from 4.0 to 5.0?

After all, it is also not clear whether the steps from 4.0 to 5.0 are worth paying anything. If you are happy with your current subscription (now known as peak), you will receive with 5.0, which is a long battery life.

But you will lose the ability to use any strap or accessories purchased for your 4.0. The new device is 7% small, which says, “We wanted you to buy all new goods.” It surely seems to be easily filled those seven-percent-six internal as 4.0 in the same size habitat and everything was still compatible. Cat, fill the extra space with one Even bigger Battery

I will only pay to upgrade if you feel that long battery life is more important than back-capacity with your old straps and accessories. (And if you have a lot of body clothes, you may want to wait for more 5.0 users, before you toss it – I commented at least a redit comment and said that the old boxers fit the new device properly.)

Should you “abduce” your old 4.0?

Another strange thing is going on with the upgrade plans of Whats. If you upgrade from 4.0 to 5.0, they will send you a gift box, with a cleanliness wipe and a new lease, so that you can pass your old 4.0 to a friend. They call it “apology” Full details are here,

But why will your friend be want Your old 4.0? They still have to sign up for whoop membership, and any new membership comes with a free 5.0 (or MG).

What tries to sweeten the deal by giving you (Gifter) $ 50 credit, which can be used for goods for yourself – but not kept towards membership. Once your gift signs up for a payment subscription, you only get it. There are some ways to get a discount on membership with 4.0 used for the person you gift your old device:

• You (gifters) can prepap for 12 months peak membership for them, instead of normal $ 239.

• They can join $ 199 for 12 months of summit membership

• They can use 4.0 for a free testing of two months, which automatically rolls a full-value $ 239 12-peak membership.

As soon as you pay for a membership, and there are 12 months left, you can upgrade in 5.0 or mg – so that the 4.0 gifted 4.0 can actually have a short lifetime.

This does not feel at all the apology for me at all, just a way to show off it is that you are doing something useful with a tool that will be thrown away soon. For devices you really PurchaseLike a garmin or an Apple watch, going with an old model can often save you some cash. The cost of What is being baked in any new membership, it seems strange to recommend that some users leave the brand-new hardware that will be included otherwise.

If you have a friend who is getting rid of an old 4.0, then you can use the apocalypse program to get a small discount on membership with 5.0 which you were planning to buy anyway (using one of the above two options). Or if you already have 4.0, you can only ask your friend to get a re-gifting kit for free spare band- The cost is still $ 49,