According to a new Cisco report, Agent AI is ready to play a lot of central role in the IT industry.
ReportTitle “The Race to a Agentic Future: How agent AI will change the customer experience,” conducted a surveys close to 8,000 business leaders in 30 countries, all of which regularly work with B2B technology services with customer service professionals. In broad stroke, it portrays a business picture of a business scenario eager to embrace a growing wave of AI agents, especially when it comes to customer service.
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As the next year, according to the report, all customer may be automated, thanks to Agentic AI, for supporting conversations with more than (68%) and technical vendors. 93% striking of respondents, moreover, assumes that this new technical trend will make these interaction more personal and efficient to its customers.
Despite the numbers, the customer service representative does not yet need to worry about widespread job displacement: 89% of the respondents stated that it is still important to live in loops for humans during customer service interaction, and 96% said that human-to-human relations are “very important” in this context.
Rise of agents
In the end of 2022, the night’s overnight virality spent large -scale interest and generative AI in almost every industry. Recently, many business leaders have been fixed on AI agents – a subclass of models that blends with the ability to remember the convenient ability of chatbots and interact with a digital tool, such as a web browser or a code database.
Big Tech Developers are carrying forward their own AI agents in recent months, expecting these more practical equipment will distinguish them from their rivals in fast crowded AI space. At its annual developer conference last week, for example, Google announced the release of Jules worldwide (in public beta), which is an agent designed to help with coding. The agents were also a major focus for Microsoft at their own developer conference, which was also held last week.
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Increasing emphasis on agents within the major technical companies of Silicon Valley is turning into a more common crowd to deploy this technique. According to a recent survey by more than 500 tech leaders conducted by the accounting firm Ernst and Young (EY), AI agents have started using AI agents to assist in internal operations close to half of the respondents.
The clock is going on
Against this background of wide -scale adopting of agents, the new Report of Cisco has emphasized the need for technical vendors to move forward quickly.
“The respondents are clear that they believe that vendors are left behind or fail to deploy agent AI in an effective, safe and moral way, customer relationships, reputed damage and high levels of customer churning will face a decline,” authors said.
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In contrast, 81% of the respondents stated that the sellers who successfully involve agentic AI in their customer service operation will gain an edge over their rivals.
The report also found that despite all the enthusiasm for AI-Enhanced customer service interaction, there are still widespread concerns around data security. Almost every defendant (99%) said that as technical vendors embrace and deploy agents, they should build governance strategies and express them to their customers.
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