Is Google Chrome not opening on your child’s Windows computer? If so, the problem is likely to be caused by the ongoing bug with the Microsoft Family Security Service that is preventing Google Chrome from launching children on Windows accounts. Here is everything that you should know about the bug and how to get rid of it.
Why is Google Chrome not opening on children’s accounts?
The Internet is one of the best places to find new information, but there is also a side of the online world, in which you don’t want your children to be exposed. You can address it using parents’ control software, which allows you to decide what your children can access on the Internet.
The Microsoft Family Safety provides your own ancestral control service on the Windows devices that allow you to track your children’s online activity desktops and mobile devices, control apps, tracking their location and managing the screen time. In addition, service supports web filtering, which lets you decide which websites your children can visit and which browser they can use. Unfortunately, this web filtering feature is the main reason that Google Chrome is not opening on your child’s device. Generally, when the web filtering is activated, your children will see this message “You will ask to use this app” whenever they try to use a new web browser on their system.
Once they receive approval, they can use a browser without any issue. However, due to an ongoing bug, children who have the version of Google Chrome 137.0.7151.68/69, unable to open it even after receiving the approval of the parents. Some parents are also not receiving approval requests.
The problem was first reported on June 3 On reditAfter this, many other users also complained Separate stage About experience of the issue. The problem mainly began to affect users who have the above Chrome version and have installed Windows 11 24h2, 23h2, 22h2, or Windows 10 22H2 updates.
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Following comprehensive reports, Microsoft issued an official statement accepting the issue and said that whenever a browser receives an update, Google Chrome in this case, family security facility fails to identify it as approved browser. The ongoing bug is preventing the security facility of the family from giving consent to the parents; As a result, they are unable to approve the browser, which is eventually opening or crashing on children’s equipment.
Microsoft has also confirmed that the problem is mainly on devices in which the “activity reporting” function of family security facility is disabled. With Microsoft, Google has also accepted the issue and said they are investigating it.
While both Microsoft and Google are actively working on a permanent solution, there are some workarounds that you can try to solve the problem and make sure that your child can use Google Chrome on your device.
Oblocked Chrome from Family Security Settings
Both Microsoft and Google have provided temporary solutions to fix this problem. According to googleYou can solve the problem by unblocking Google Chrome from Microsoft Family Security Settings. To do this, go on Microsoft Family Security Website Or open the family app on your computer.
Next, on your dashboard, click on your child’s profile. Switch to the “Apps and Games” section, and then unblock Chrome.
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Enable activity reporting facility
As mentioned earlier, the issue usually occurs on devices where family safety activity reporting facility is disabled. As a head-up, when this feature is enabled, you will be able to achieve insight into your children’s online habits.
He said, Microsoft has advised all affected users to temporarily enable activity reporting to reduce the problem. To do this, open the family app on your Windows computer, select your child’s profile, and under the Windows tab, enable “Activity Reporting” togle.
Next, whenever they try to use Google Chrome, you will receive approval request from your children. Once you approve their request, they will be able to use the browser without any problem.
Change the chrome executable file
However neither Microsoft nor Google recommends this method, many Users have confirmed on reddit That they were able to solve the problem by changing the name of the chrome executable file. Therefore, until a permanent solution is available, you can try this workaround to fix the problem.
To change the name of the chrome executable file, open the start menu, type Google chrome In the search bar, right-click on Google Chrome, and choose “Open File Location”. Then, right-click on Google Chrome shortcut and choose “Open File Location” again.
Next, right-click on the Chrome executable file and choose the “name change” option. Change its name chrome1,
That’s it. This process will bypass the Microsoft Family Security Investigation, allowing your child to use Google Chrome on the device without any problem.
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Microsoft edge slowly with becoming a browser, which is used only to download Google Chrome, something seems that only the security facility blocks only Google Chrome and other browsers, but not microsoft edge. I am not saying that this is not a real problem, but it is definitely a strange coincidence that the issue does not occur on the Microsoft Edge. Anyway, until a permanent solution is available, you can try the above reforms.
