Airbnb is preferring AI, starting with customer service, and affecting changes that will affect the qualities of guests, everything will affect everything about how the hosts make their listing more competitive.
In airbnb Second quarter earning report On Wednesday, vacation rental company told that IT Expectations For revenue, which rose 13% from the same period last year to $ 3.1 billion. CEO Brian Chesky predicted that AirBNB will become “AI-Fund app” over the next few years Earning call After the report.
“I think you can’t do the travel plan without proceeding without AI,” Chaski said on the call. “We have chosen a very specific way to contact AI.”
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How to use airbnb ai
On the call, Chaski said that some companies have chosen AI to include the travel plan and inspiration, which they considered “part of the lower stakes of the journey”. On the other hand, AirbnB called the “most difficult problem”, which has begun with Chassky, which is the function of customer service AI helping with travel plans.
“Customer service is the most difficult problem because bets are more,” Chesky explained on the call. He said that users need to answer quickly, and AI should be accurate when handling tasks like cancellation of reservation.
To deal with customer service, Chesky said that AirbNB created a custom AI agent based on thousands of conversations. This works in this way: when users reach the AI agent to cancel the reservation, it not only knows how to do it, but also taps in specific knowledge what reservation the user wants to cancel.
CEO Brian Chesi, CEO of Airbnb. Photo for Airbnb by Myunggu Han/Getty Images
In April, the company quietly Started deploying A Bot In English in America. Chaski said on Wednesday’s call that 15% less users need to talk to a human customer service representative after issuing bots. The company plans to expand agents in more languages this year and infect it with advanced features, such as users the ability to find and help and book their next trip.
For the hosts, the airbnB is searching for various methods to display pricing. In May, the company announced a new calendar for hosts with better pricing suggestions to help customize its listing competition.
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Customer service is just a way airbnb is going to be an AI-First app over the next few years. The company is also going to bring AI for the journey next year, Chaski said on the call.
There have been many changes in AirbnB recently. In May, the company announced a revised app with options to book “services” or book experiences such as massage, personal training and beauty services. In the same month, AirbNB also introduced group messaging, which expanded, who can interact with the airbnb host, and share shared well -shared for users to bookmark their favorite rent together.
According to 2024 in AirBNB, there were more than five million hosts and 1.5 billion guest check-in Statistics,
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Airbnb is preferring AI, starting with customer service, and affecting changes that will affect the qualities of guests, everything will affect everything about how the hosts make their listing more competitive.
In airbnb Second quarter earning report On Wednesday, vacation rental company told that IT Expectations For revenue, which rose 13% from the same period last year to $ 3.1 billion. CEO Brian Chesky predicted that AirBNB will become “AI-Fund app” over the next few years Earning call After the report.
“I think you can’t do the travel plan without proceeding without AI,” Chaski said on the call. “We have chosen a very specific way to contact AI.”
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