Returning a rented car is already a stressful experience, but it may soon be a bit more stressful – you can thank AI for it. In the last several months, people hiring Hz’s vehicles saw a new step in the return process – a drive through a huge, shining archway.
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It turns out that Hz is employing a new AI-operated system called Uvei (from an Israeli startup which was started to be carried out by border security and military vehicle inspection). When you return a vehicle, instead of a human inspection for damage, this new system scans the car in a moment. When you take cars including body, glass, tires, and undercarges, it takes thousands of pictures from all angles, and when you come back you do the same, and compare the pictures whether anything is different. If it detects any loss, it creates a report and sends you details, sometimes within a few minutes of your dropoff.
The system is already on six major airports (Atlanta, Charlotte, Newark, Phoenix, Tampa and Houston), and Hz has planned to implement it by Hz About 100 more by the end of the yearHz is not alone; Sixth, a budget-centric car rental company, Uses a similar product,
There are some problems with this setup, however, and customers are not happy.
You won’t usually see losses
First, the system clearly detects Any Damage, even the smallest of scratches – uveye They say Its scanners produce “5x increase in detection of damage”. It is appropriate if a rented company asks you to cover the damage done to a vehicle, but some drivers are getting Law bill for minimum eventsA repair was hit with $ 250, $ 125 for a processing fee, and $ 65 for an administrative fee; Another driver Shared a similar experience on LinkedIn, As other users are On redit,
Even if you run your rent very carefully, it can be a normal road wear. These AI scanners are clearly catching even the slightest damage that will normally remember a human eye.
In addition to a damage, users who experience a new system of Hz also have a processing fee and an administrative fee; It is not clear that those allegations were also implemented under the old human inspection method. (I have approached Hz to find out.)
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If you have any question about the alleged damage, it is almost impossible to talk to a human. An AI chatbot handles the customer service for the process, and only once you are able to interact with a human, if you officially register controversy. Thederive according toThe above mentioned driver wanted to inquire about the charge, but a person was not found to talk.
Hz says that it has AI assessment Consistent in “frequency, accuracy and efficiency” And the purpose of the system is to pass the responsibility of loss to the person directly involved instead of spreading everyone at the cost of rent. However, complaints are so prevalent that A law firm has started an investigation,
What to do while renting a car
The new AI inspection system can accelerate things and highlight more damage, but means that customers will pay more. Whether it is eventually fair, depending on what claim you are on.
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If you are renting a car, you should always take photos and videos from time to time when you pick it up and leave it. Include both close-up and wide shots.
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