Amazon’s CEO: AI will reduce workforce, will take corporate jobs

Amazon CEO Andy Jassi said on Tuesday that he hoped that Amazon’s corporate workforce will decrease in numbers in the coming years as AI takes the task.

One in Employees memoJassi has written that Amazon is already using or building more than 1,000 generative AI services and applications, which will eventually create e-commerce giants “a small fraction”. These AI agents can work on their own to do intensive research, write code and translate languages.

Amazon is implementing AI to improve its internal operations. The company has used AI agents in its warehouses to improve delivery speed and has influenced its customer service chatbot with AI capabilities, written by Jassi. He said that AI has allowed Amazon to keep more detailed product pages on its site simultaneously.

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These new AI capabilities means that Amazon needs less human employees. Jassi said that as Amazon manufactures more AI agents to handle tasks in its commercial units, the company will cut its human work force.

Jassi wrote in the memo, “We will need to do some things that are being done today, more people are doing other types of work.” “It is difficult to know where it leaves over time, but over the next few years, we hope that it will reduce our total corporate workforce because we will get efficiency benefits from using AI on a large scale in the company.”

Jassi advised employees to participate in workshops and training on AI, whenever possible use technology and tap in AI to do more work with small teams. He said that the employees who “embrace” AI and “become conversations” would be the best position to help the company move forward.

^{Amazon CEO Andy Jassi. Photographer: Michael Nagle/Bloomberg via Getty Image}

Amazon employees took Jassi’s message to internal dull channels on Tuesday to criticize, per copy Commercial insiderIn dozens of messages reaching thousands of employees, the workers hesitated to the credibility of AI, which some called “dangerous”, which were “dangerous” due to hallucinations or tendency to create north. Others expressed concern about the possible pruning in the coming years.

One person wrote in the slack, “It is nothing more than reading on Tuesday that your job will be replaced by AI in a few years.” Bid,

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Amazon has kept more and more 27,000 employees Since the beginning of 2022 to reduce costs. Tech veteran has made dozens of cuts in their communication and stability departments this year, Equipment and service unitAnd books division.

The company is planning to invest heavy in AI this year, beating its colleagues. According to a quarterly income call in February, Amazon plans to spend about $ 105 billion in capital expenses this year, with most of the expenses going towards AI. In comparison, Microsoft is spending $ 80 billion In this financial year on AI, Google’s original company, Alphabet, is expecting $ 75 billionAnd is preparing to spend the meta About $ 65 billion,

More than Amazon 350,000 Corporate employee and 1.56 million Full -time and part -time global staff by 31 March.