Apple’s first Artificial Intelligence (AI) Support Chatbott is being rolled out for some users allegedly. According to a report, the chatbot is available within the Apple Support App, and is called the Support Assistant. It is designed to help users with general issues around users’ devices and company services. The purpose of this feature is to provide immediate resolve to users to their issues, leaving less time to be called by a live support agent.
Apple Support’s AI Chatbot 24 × 7 will provide assistance
According to a miracle ReportThe iPhone users are now looking at this feature in the Apple Support App. The navigation of the AI-Interested Chatbot app appears as a separate tab next to the option of activities within the bar. Gatlin, a member of the Macrums Community, told the publication that when opening the app, a new splash screen opens when tapping on the chat tab for the first time, providing a brief description of the convenience to the users.
Chatbot in Apple Support App
Photo Credit: Macrums
According to the screenshot shared by the user, the splash screen shows a message called “chat with support”, followed by the chatbot after the disclaimer. “Our automatic chat facility is a new way to find solutions,” says Apple.
Highlighting the case of its use, the tech giants mention that support can solve general issues related to apple products and services of assistant users. Additionally, when the chatbot cannot find a solution to the problem, it will automatically connect users with apple experts.
In addition, the company has also mentioned that chatbot is an experimental feature, and it can make things wrong. Apple also adds a disclaimer that it can use information from interaction with chatbott, as well as device and account information to better understand the problem better, and to provide “relevant reactions”, and to improve the chatbot. It is not clear whether users can stop this data collection or not.
Chatbot reportedly does not respond to user questions that are out of apple support. If users feel dissatisfied with the reactions, they can carry the issue forward to a live support agent, as well, the Mamakramors said. Currently, it is not clear how long this initial preview will last, and when more users will get access to auxiliary auxiliary.
