Coinbase CEO Brian Armstrong stated that the Crypto Exchange has reduced the unnecessary user account by 82%, after identifying the exchange as a “major issue”.
In June 6X post, Armstrong accepted This account freezing has been a problem “long is acceptable”, and that it has become the top priority to improve for his firm.
Armstrong said, “The issue has been reduced by 82% so far, and more improvements are coming. We will keep you updating you as further reforms,” Armstrong said, before asking all customers with frozen accounts to contact coinbase support.
Coinbase users have expressed disappointment over account restrictions for years, reporting sudden freezes lasting several months or more, motivating some to leave the stage.
The customer’s confidence in the coinbase was also recently shaken by a mass data violation that highlighted the details of more than 70,000 customer accounts.
Coinbase says low restrictions due to better models
Armstrong credited progress to Dor Levi, a member of the Coinbase’s product team, who came on board with the primary target of fixing account sanctions nine weeks ago.
In a post of your own, levy Said Most progress has come from the coinbase’s machine learning models and “significant investment” in infrastructure.
“We have recalled and recalled all our models, and are looking at the resulting low restriction/freeze.”
The coinbase will continue to implement the account restrictions imposed by law orders and restrictions, to remain in line with the law, Armstrong and Levi said.
Despite the progress, a lot of work remains, Levi said, who admitted that as a coinbase user, the experience with an account ban still does not fulfill its “bar”.
I joined @Coinbase 9 weeks ago with an important target: fixing unnecessary account restrictions.
If you are on the whistle, you know how important this problem is for users. I myself am a coinbase user and our ban is not fulfilling my own bar.
The goal is clear: account … pic.twitter.com/zvgum3qszi
– Door (@Dorvonlevi) June 6, 2025
Coinbase users say they are closed for several months
In response to Armstrong’s post, an X user Said They have been completely closed from their coinbase account for more than two years, while another Said He left the stage after finishing the eight -month freeze.
Another X user freezed a long account to the Custom Assistance Team of the Coinbase.
“In the coinbase, it is extremely difficult to talk to a live customer service person,” they Said, Saying that it can “take someone to track forever.”
Connected: Know about the recently disclosed data leaks since January: Reuters
There is also a coinbase Planning Illegal actors to strengthen their safety measures to some of their foreign customer service agents and some of their foreign customer service agents to reach the home address of about 70,000 coinbase customers last December. The incident was revealed only in mid -May.
– Brian Armstrong (@brian_armstrong) May 15, 2025
An X user also Claimed One of his family friends lost Bitcoin (BTC) and Ether (ETH) in a scam, which he feels that recently the coinbase data was associated with the breech.
The coinbase is one of the world’s largest crypto exchanges, with more than 100 million users and the spot bitcoin is the largest protector of exchange-traded funds.
magazine: Coinbase hack shows that the law will probably not protect you: Why is here
