The Eri Insurance and the Eri Compensation Company have revealed that a weekend cyber attack is recently behind business disruption and platform outage.
The Eri Compensation Company is the management company for the Eri Insurance Group, which is a property and casualty insurer with more than 6 million active policies. The company offers auto, home, life and business insurance policy through independent agents.
Since Saturday, June 7, Eri Insurance is suffering from comprehensive outages and commercial disruption, customers are unable to log in to the portal and are reporting difficulties in making claims or obtaining paperwork from the company.
Today, the Eri Compensation Group filed Form 8-K Filing With the US Securities and Exchange Commission, stating that “unusual network activity” was detected on 7 June 2025.
In a similar notice on the Eri Insurance website, the company says it activated its event response protocol in response to the attack.
“On Saturday, June 7, the information security team of Eri Insurance identified the unusual network activity. We took immediate action to respond to the situation to protect our systems and data,” a reading. Notice on Eri Insurance site,
“Since Saturday, we have continued protective action to protect our system.”
“We are working with law enforcement and to gain a complete understanding of the event, a comprehensive forensic analysis with the help of major cyber safety experts.”
When companies have cyber attacks, the general response is to close the system to prevent the spread of attacks to other devices.
Unfortunately, this reaction also disrupts applications and affects websites used to operate business, affecting customers and business partners. Week may not be the week, not to fully restore the service after a large scale cyber attack.
Eri Insurance has also warned that they will not call or email customers to request payment during this outage.
“During this outage, the Customers will not call or email to request the Eri insurance payment,” reads an alert at the top of the page.
“As is the best practice, do not click on any link from unknown sources or provide your personal information by phone or email.”
Eri says that the full scope, nature and influence of the incident are still being determined.
The company told Bleepingcomputer that policyholders need to introduce a claim, which can contact their local agent or Eri’s first notice of loss team (800) 367-3743. Eri Insurance also said that customer care (800) is available on 458-0811.
No information has been shared about whether it is a ransomware attack or if the data was stolen during the breech.
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