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Even generative AI critics and inhibitors must accept that the technique is great for something: transcription.
If you have joined a meeting of your choice on Zoom, Microsoft Teams, Google Meat or other video call platforms at any point of the previous year, you have seen the increased number of AI notaters joining the conference call.
In fact, not only these platforms have AI transcription features in all, but also have Oter AI (used by venturebeat with Oter AI (used by the Google Workspace Suit), and the new GPT-4O-Transcheb and Old Open-SURS Whisper, Aola, and many other services with many other services and many other services.
One such startup is San Francisco-based Free aiIn 2022, it has been co-installed by former Facebook engineers Araz Druk and Andre Bangikov, respectively, its CEO and CTO. This idea was simple: doctors and medical professionals give a way to automatically move their interaction with patients, capture accurate health specific terminology, and a way to extract insight and action plans from interaction without lifting the finger.
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The idea worked well, as the medical scribe platform recently reached a new milestone: 20,000-paying doctor user, Druk recently shared in conversation with venture, each was saved for 2-3 hours daily in manual transcription or note organization tasks.
With approximately 3 million patient trips per month, Freed is becoming a fundamental tool for documentation rapidly small and medium -sized healthcare settings.
At that time, dividends have helped run a high degree of emotional resonance with customers, often describing the product in terms of restored work-life balance.
“Physicians spend more than 11 hours a week on the document,” Druk said. “We freed the journey to listen to the journey and reduce that burden by writing a clinical note.”
Growing competition
But Freed’s success has attracted the rapid competition. Just today, doximity – publicly trading physician networking company – released a free environment available for all verified American physicians, nurse physicians, doctors assistants and medical students, as Axis And State news Informed
This step highlights a change towards commoditization in the AI Munshi market, where pricing is emerging as a differential.
“We want to provide free access to our customers,” the chief doctor of doximity, Anubhav Officer Amit Phul, told Ex -Full, “and they can find out on their own whether the standard offers – or if they are paying for something else – stack up. ,
This launch follows other high-profile scribe funding rounds in tens or hundreds of millions. While investors pitch views of EHR-scale platforms, those ambitions still hinges on proving value in billing, chart reviews and compliance-that only note construction.
Nevertheless, the Druk and Freed Team believe that they have an edge.
Convert burnout into opportunity
Freed was not born from a technical churning but from a personal pain point. Druk credited his wife’s struggles as a family physician who practiced the idea, where the continuous burden of taking notes became a daily source of stress.
“For seven years, every day I heard at home, ‘I have notes to do’ – as much as I have heard that ‘I love you’ from my wife,” he said. “This is how the burden is document.”
This experience turned into a deliberate product vision: to remove the documentation burden from physicians and to control them back to their time and mental energy.
“The idea for Freed was: Why is anyone making nothing to help doctors?” Druk said. “Everyone is working for them, not for them.”
More than transcription: a modular AI system made for medicine
Freed’s system is higher than a record and moves conversations. The main product is a structured, special-inconceivable AI documentation engine that produces clinical notes to suit each user’s preferences.
Druk reported that Freed’s architecture depends on a highly modular pipeline. While the initial transcription is powered by a fine-stuffed version of the open source whipper model of Openai-especially adapted to clinical vocabulary-this is only the initial point.
Company platforms to remove the structure on hundreds of targeted AI functions, filter small things, adjust the vocabulary to medical standards and match the user-specific template.
“This is not just about the transcription accuracy,” the Druk said. “This is about the creation of a system physician’s trust – a one who becomes smarter over time and suits their workflow.”
“Our engine learns from the physician editing,” he said. “Over time, Freed becomes your own personal scribe, not a normal.”
More than 20 in-house doctors regularly audit anonymous notes to improve model performance. And as physicians edit, the system continues to learn.
Pricing and access
Freed provides direct pricing:
- $ 90/month for individual physicians
- $ 84/month per user for teams of 2-9 physicians
- Custom pricing for 10+ seats
Each plan involves a 7-day free test, and the company offers 50% discount to students, residents and trainees. Freed platform also corresponds to Hipaa, Hitech and SOC 2 standards. Audio recording is defaulted by default and removed, and physicians maintain complete control over their notes all the time.
Silently manufacture a $ 20 meter ARR business
Whereas Freed recently gathered $ 30 million in Series A Funding under the leadership of Seawia Capital, its financial speed has come to a large extent from its current customer base.
In April 2025, Druk publicly shared on x That Freed has crossed $ 20 million in annual recurring revenue.
This development not only reflects strong product-market fit, but is also a clear Go-to-Market Strategy. Instead of the Chess Enterprise Contracts with large hospital systems, Freed has focused on small clinics and single physicians – a section that is often ignored by health technical vendors.
“We are focusing on long tails, supporting small clinics – 40% of physicians in private exercises – to help them keep them alive,” said Drook. “These physicians do not have a multimilian-dollar IT budget, but they are the one who needs our help the most.”
Freed is now used in over 1,000 small healthcare services organizations, mostly in 1-50 clinician range.
Druk stated that he believes that this attention is not only strategic, but also mission-monitoring-helping to keep small practices viable between the consolidation of the industry.
Further viewing: benchmark and EHR integration
Druk accepted a general challenge in the rapidly crowded AI Scribe/AI Transcription Market: It is difficult to separate the actual performance from the well-marked parity.
To address this, Freed 30 different criteria is developing an internal benchmarking system to measure the quality and accuracy of the notes with the target of creating an industry-wide structure to compare AI scrips.
“There are 100 AI scripts. From outside, they look similar,” the drook accepted. “We want to help measure the market that really matters.”
In parallel, the product roadmap involves clever EHR integration. Freed recently launched a chrome extension to support seamless note transfer, and the upcoming release would include more automation around input notes in the common EHR system.
The doctor’s response highlights the personal effect
Beyond the use metrics and product features, the effect of Freed is most clearly captured in user stories. The doctors report to rebuild the entire career, in overnight, weekends and some cases.
Druk recalled a call with a physician who told her that she was preparing to shut down her personal practice after 10 years – until she tried to free and changed her mind.
Another doctor said, “I have been practicing for 44 years – why didn’t you build it 30 years ago? I can enjoy my practice again.”
In a survey conducted with an enterprise customer, 100% of the doctors reported better work-life balance. Eighty percent said that they were happy in their jobs, and 80% believed that they were providing better patient care.
“We take this cloud that hangs on the heads of doctors – the stress of documentation – and we remove it,” the druk said. “This is freed.”
