Former IBM employees were replaced with AI, the company’s CEO confirmed earlier this week.
IBM CEO Arvind Krishna told The Wall Street Journal On Monday, the tech veteran tapped into AI to handle the work of several hundred human resource employees. However, the IBM’s workforce expanded instead of shrinking – the company used free resources by trimmed to hire more programmers and salespers.
“Our total employment has actually gone up, because what (AI) does it more investment to put you in other areas,” Krishna said The journal,
Krishna specified that those “other regions” included software engineering, marketing and sales or roles, which are focused on “critical thinking,” where employees face other humans or against other humans, as is just against the work of the Rott process. “
Connected: IBM EXEC says 7,800 jobs (or about 30%of its workforce) can be replaced by AI
IBM Cto Ji-Uun Lee Said Earlier this year, the IBM’s AscHR agent automatically automatically automatically extended 94% of regular human resource functions like holiday requests and salary details. Meanwhile, IBM’s Okit agent reduced the number of calls and chats for the IT team by 70%.
Lee said IBM saw a “productivity improvement” of $ 3.5 billion in the last two years using AI in more than 70 commercial areas.
IBM did not disclose that HR was trimmed and later hired in other departments. The company appointed 270,300 workers globally 2024 annual report,
IBM CEO Arvind Krishna. Photographer: Cristopher Pike/Bloomberg through Getty Image
This week, IBM organized its annual think conference and introduced new products and services to develop its genetic AI division, which has become one. $ 6 billion businessTools allow customers to manufacture their own AI agents, which are able to complete the complex tasks autonomously, In Under five minutes,
Service is similar to prasad Heroic, NvidiaAnd Microsoft,
Connected: According to NVidia VP, AI agents can help businesses to be ’10 times more productive’. What they are here and how much their cost.
Krishna has worked for IBM More than 34 years And in 2020 entered the role of CEO. Wesbush analyst Dan Ewes told Commercial insider On Wednesday, Krishna was in the process of converting IBM into AI company.
“This is still the first innings in the nine-inning game,” Ewes told Publications.
Krishna is not the first CEO to say that the company has changed people with AI.
Clarna CEO Sebastian Ciemiyatcovski said last year that its AI chatboot had worked as 700 customer service agents and later announced that the company was filling a hiring freeze and interval with AI.
Meanwhile, salesforce CEO Mark Benioff said in September that the company’s new AI agents could replace gig workers during the busy season.
