Liberate, an AI startup that automates insurance operations, has raised $50 million in a round led by Battery Ventures as it looks to scale its agent deployment across carriers and agencies globally.
The all-equity round values the three-year-old startup at $300 million post-money, with participation from new investor Canapy Ventures and returning backers Redpoint Ventures, Eclipse and Commerce Ventures.
The insurance industry is going through tough times due to rising operating costs, legacy system bottlenecks and rising customer expectations. Particularly in the non-life segment, global premium growth is projected to slow through 2026, driven by increased competition, weak rate momentum and new cost pressures, including tariffs. recent reports By Deloitte. While some carriers experimented with AI, many early efforts stalled due to fragmented data and inflexible workflows. This is now changing, as insurers are moving towards full-scale AI adoption – embedding it at the core of their operations rather than on top of it. Liberate Moving forward to complete this change.
Founded in 2022, the San Francisco-based startup builds AI systems for property and casualty insurers, focusing on sales, service, and claims. On the front end, its voice AI assistant, Nicole, handles inbound and outbound calls to help sell policies or respond to service requests. Behind the scenes, a network of logic-based AI agents connect to insurers’ existing systems, collect context and generate responses that Nicole provides – all without human intervention.
Liberate’s AI agents are built to complete end-to-end tasks – not just answer questions or raise tickets. These include quoting policies, processing claims, and updating support, among other routine tasks.
Agents can also work over SMS and email, allowing insurers to interact with customers across different channels, automating their day-to-day workflow.
“Insurance companies want to grow, but they haven’t been able to do so,” Liberate co-founder and CEO Amrish Singh (pictured above, center) said in an interview. “It’s the status quo where there is opportunity.”
techcrunch event
san francisco
,
October 27-29, 2025
Singh co-founded Liberate after nearly four years at Lemonade-owned car insurance company Metromile, where he worked in both back-office operations and technology. He teamed up with Liberate’s vice president of engineering and former Metromile executive Ryan Aldridge, and the company’s CPO Jason St. Pierre, who previously held roles at Twitter, Google and Alphabet’s life sciences arm Verily.
Liberate’s AI systems have helped boost sales by an average of 15% and cut costs by 23%, Singh told TechCrunch. He said the startup now has more than 60 customers and focuses on the top 100 carriers and agencies, which together represent 70% to 80% of the U.S. property and casualty insurance market.
The technology uses reinforcement learning for long, regulated insurance conversations. The startup said every interaction is auditable and includes human-in-the-loop security measures to meet compliance requirements.
Over the past year, Liberate has grown from 10,000 monthly automations to 1.3 million automated resolutions, Singh said. These include direct customer interactions through its voice AI as well as back-office tasks handled by AI agents integrated into the carrier’s core systems.
Since AI systems can still make mistakes and are not foolproof As yetLiberate uses an internal tool called Supervisor to monitor all interactions between its agents and customers. The software flags issues or anomalies and relays it to a human when the AI’s response may be off track, Singh said.
“The advantage of serving only one industry, and only serving three specific use cases within that, is that you can put in place a lot more guardrails,” the executive said.
Without disclosing the names of its customers, Liberate said that by using its agents, hurricane claim response times dropped from 30 hours to 30 seconds.
AI agents enable 24/7 sales operations, Singh said, allowing customers to buy insurance even at midnight or early in the morning – times when human agents are typically not available.
Prior to this round, Liberate had raised $15 million in a Series A last year. Its voice AI-powered omnichannel experience and ability to fully automate tasks by integrating into existing systems were key factors that attracted investors to support the company on a large scale.
“Mapping out the process, modeling it, and making sure all the system connections are in place, well-tested, and appropriately designed so you can accomplish the task, not just communicate,” Marcus Ryu, general partner at Battery Ventures, told TechCrunch. That’s what Liberate is doing.
Ryu, who previously worked with property and casualty insurers at Guidewire Software, focuses on enterprise software, fintech and insurtech investments at Battery Ventures. He is joining the board of Liberate.
The Series B funding will be used to expand Liberate’s reasoning capabilities and support broader deployment across insurers. The startup has raised $72 million to date and currently employs about 50 people.
