Microsoft is working to resolve the ongoing outage preventing users from accessing Microsoft 365 services, including Microsoft Teams, Exchange Online, and Admin Center.
Although Redmond has not yet disclosed which regions are currently affected, it currently tracks it as an event on the service health dashboard, which is commonly used to describe a critical service issue, which usually involves noticeable user impact.
Microsoft is also providing the latest information regarding this outage Official Service Health Status PageTo provide access to the latest updates to affected organizations and customers unable to access the Microsoft 365 admin portal.
These ongoing issues are also causing multi-factor authentication (MFA) issues and affecting users attempting to access Microsoft 365 services through Microsoft Entra single sign-on (SSO) authentication.
“Some users attempting to access other Microsoft 365 services, including, but not limited to, Microsoft Teams and Exchange Online, may be unable to authenticate and access the services. Additionally, users may not receive multi-factor authentication (MFA) messages when attempting to sign in,” the company said in a statement. service alert Spotted by BleepingComputer.
“Affected users may encounter an error saying ‘We’re sorry, something went wrong. Please try refreshing the page in a few minutes. If the issue persists, please visit status.cloud.Microsoft for updates regarding known issues.'”
In another update released 30 minutes ago, Microsoft Said Its engineers are working to rebalance a portion of the dependent service infrastructure that could cause a potential directory operations issue, as a “near-term mitigation action to provide relief to affected users.”
In January, Redmond mitigated another MFA outage that was preventing users from accessing Microsoft 365 Office apps. In July, it also resolved an incident that prevented Microsoft 365 administrators with business or enterprise subscriptions from accessing the Admin Center.
A month later, users across North America were blocked from using Office.com and the company’s Copilot AI-powered assistant.
Updated October 8, 15:44 EDT: Microsoft says its rebalancing efforts have successfully mitigated Microsoft 365 authentication issues.
“Our analysis identified a portion of the directory operations infrastructure that became unbalanced during periods of high traffic volume and caused the impact-associated authorization failures,” the company said.
“We have successfully rebalanced traffic across the affected infrastructure and after a period of monitoring have confirmed that the impact is no longer occurring.”
attend Breach and Attack Simulation Summit and experience future of security verificationHear from top experts and see how AI-powered BAS Changing breach and attack simulations.
Don’t miss the event that will shape the future of your security strategy
