Microsoft is seeking more information from customers who reported their solid-state drive (SSDs) and hard disk drives (HDDs) after installing the security update August 2025 reported the failure and data corruption issues.
Microsoft on Wednesday told Bleepingcomputer that it is aware of reports that are issues of SSD and HDD data corruption and failure by setting up KB5063878 security updates.
In a service alert viewed by Bleepingcomputer, the company said that it could not reproduce the issue on the up-to-date Windows on the Windows 11 24H2 system and is now trying to collect the user report with additional information from the affected people.
The company said, “We are actively working with our storage device partners to try to reproduce the issue. At the time of this publication, neither the internal test nor the telemetry has identified the disc failure or file corruption,” the company said.
“In addition, Microsoft Customer Assistance Teams have not received reports from customers who experience this issue. If you are experiencing the issue, please contact support for business or use feedback hub to file reports.
The company is also investigating whether the issue is Microsoft’s fault and promised to provide an update if more details are available.
Rentally affects several SSDs and HDD models
This was the issue First reported Last week, by a Japanese PC builder, who saw SSD missing during heavy writing operations (such as such as large files or several files) to drive KB50626660 preview previews or this month’s Windows 11 24H2 security updates with more than 60% devices.
Other users Have faced the same issue CORSAIR Force Mp600, Maxio SSD, Sandisk Extreme Pro, Kioxia Exceria Plus G4, Kioxia M.2, and Phion and Innogrit with various other drives with other drives with various other drives.
A spokesperson of Nand Comptroller Maker PHSON also shared a statement with bleepingcomputer on Wednesday, stating that the company is working with Microsoft to solve the issue. “
A spokesperson of a fee told Bleepinmputer, “PHSON has recently been aware of the industry-wide impacts of ‘KB5063878’ and ‘KB5062660’, updated on Windows 11, which potentially affects several storage devices, which are supported by some Fisans.”
“We understand that this disintegration has disintegrated due to the stakeholders of the industry and immediately. (..) At this time, the controllers that have been affected are subject to reviews and we are working with the partners.”
Until the problem is addressed, Windows users should avoid writing large files (tens of gigabytes) and take out large compressed files (eg, 200 MB of 200 MB files each) in several stages instead of one time.
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