Microsoft is working to solve an online exchange online outage affecting customers across North America, blocking their access to email.
“We are investigating an issue affecting a part of the infrastructure in North America, where users may be unable to reach their mailbox through any exchange online connection method,” the company Explained earlier today.
As User Reports On the dowtector, the issue began to affect Microsoft customers more than six hours ago and is causing server connection problems, affecting users who try to log in to their accounts and access teams, outlook and hotmail.
While the root cause has not yet been determined and Microsoft has not shared the number of customers affected by this outage, the company said it is currently checking telemetry data and working to reduce the infrastructure affected.
In an update recent update, Microsoft said, “We are continue to evaluate service telemetry to the potential systems contributing to the impact, and in parallel we are applying some changes to customize the affected Melbox infrastructure.”
Earlier this week, Redmund solved another issue, which led to an anti-spam service to reduce some emails and accidentally rescued the exchange exchange online and users of Microsoft teams from opening the URLs.
The company is also rolling a fix to address an exchange online issue that triggers email access problems for Outlook mobile users that use hybrid modern authentication (HMA).
The issue began to affect Android and iOS users on August 17, crashed the mailboxes and preventing them from reaching their emails and calendars.
September 11, 18:12 update EDT: As Administrative center updateThe outage also affects customers in South America. Microsoft states that it is looking at the signs of recovery after implementing configuration change in some affected infrastructure.
“We have seen some stable improvements in service quality because our manual database adaptation and configuration changes have reduced the impact of high service use on the environment,” Compoy Note.
“Additionally, we are looking at a potential build versioning issue, which is with one of the most of the machines supporting the service that can contribute to the impact.”
This is a developing story…
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