Microsoft shared internally that he is using AI to save hundreds of crores of dollars, even the technical giants shut down thousands of workers.
During a presentation for employees this week, which was leaked BloombergMicrosoft Chief Commercial Officer Judson Althoff said that AI equipment is helping workers to be more productive across the board from sales to customer service. For customer service workers, Althaoff said that Microsoft saved more than $ 500 million in call center productivity last year And promoted the satisfaction of employees and customers with conversation.
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By January, Microsoft was on track invest AI Infrastructure for approximately $ 80 billion and other AI efforts for the financial year 2025. More than half of this investment focuses in American Microsoft Most recent earningsThe quarter ended March 31 released in April, showing that the revenue was $ 70.1 billion, which was 13% year-on-year. CEO Satya Nadella attributed the results to the “Cloud and AI” development.
Althoff stated that on the sales side, Microsoft Employees are using the company’s copillot AI assistant to get 9% more revenue to help salespers to find more leads and faster deals. However, Copilot has retreated from Chatgpt in case of adoption of mainstream, drawing about drawing 20 million weekly users 500 million weekly users of Chatgpt at globally.
For software engineers, Althaoff stated that AI generates 35% new codes in Microsoft, which reduces new products to launch. AI coding tool of Microsoft, Github Copilot, is a market leader, 15 million users,
Althoff also stated that Microsoft is producing millions of dollars with a new attempt to use AI to take communication with small customers.
Judson Althoff, Chief Commercial Officer of Microsoft. Photographer: David Paul Morris/Bloomberg via Getty Image
As soon as Microsoft AI is doubled on including AI in its daily operation, the company is shutting down employees. Last week, Microsoft announced that he was cutting around 9,000 staff membersAbout 4%of its global workforce. In May, the company laid 6,000 employees, which cut hundreds of people in June.
In June 2024, before the recent trimming, Microsoft Informed With a total global workforce of 228,000 employees, 126,000 is located in the US
However, Microsoft denied that AI trimmed. As BloombergMicrosoft’s Chief Advocate, Brad Smith said on Wednesday that recently AI was “not a major factor” in job cuts.
Microsoft is one of the most valuable companies in the world, only for Nvidia, with market value, second $ 3.71 trillion At the time of writing.
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