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Key takeaways of zdnet
- Samsung topped the TV.
- HP took the highest grade house among PC vendors.
- Samsung also earned a top grade for a vacuum cleaner.
Shopping for a new electronic device or device can be a challenge. You not only want to choose the right product for your specific requirements, but also choose a single that is reliable and honored among other buyers. Before you buy your next gadget, you may want to see what the American customer’s satisfaction index (ACSI) people have to say.
Top brand for customers satisfaction
In a new report released on Tuesday, ACSI chose top brands for customers’ satisfaction. Based on a consumer pole, American Customer Satisfaction Index (ACSI) Home appliances and electronics studies 2025 Saw consumer opinion about TV, PC and home appliance brands. So, which companies came to the top?
Tvs
In television buyers, Samsung led the road With ACSI score of 83 out of 100. ACSI said that Samsung is a pioneer in state-of-the-art technology and sets standard in high-end and high-value TV category.
Hisense and Vizio were tied to the second place, with a score of every 82. Both these companies are catching more customers in the US by creating a relationship with retailers and offering a high price for money. LG and TCL tied to the third were with a score of 81. Bringing the rear up among top vendors was with the ACSI score of Sony 80.
Too: Best tv to buy in 2025
Personal scores were largely consistent years -ACSI explained. The highest digits cover specific features for TV, including image quality, durability, ease of setup and ease of using remote. The result of service repair results, lower digit factors, courtesy of technicians and assistants, repair of timeliness, and call center satisfaction.
PC
In the PC market, HP 83 scores were leadersACSI said that while stealing the top position from Apple, who achieved a score of 82. Here, HP excluded its rivals in overall satisfaction due to its quality products and strong prices for money.
Also at 82, Dell showed a 3% improvement from last year, helping it to tie it second with apples. Samsung and Lenovo were killed by a slight decline, earning a score of 81 and 79 respectively. Furthermore, showing a small decline, Amazon scored 78 with his tablet lineup, while Asas came in 76. The pack was with a score of Microsoft 76 to round out, and the last place at 75 was Acer.
Too: The best laptop of 2025
In specific types of devices, the desktop PC earned a satisfaction score of 2% from the previous year. The score for the laptop was the same at 81. Low in the list, the tablet scored only 77, 5% from last year.
ACSI said, “Attempts to exploit new technology, meet customers’ growing demands and compete with other global leaders have led to high ratings in almost all individual characteristics measured in the survey.” “Computer design proceeds in that way, after the availability of software or application and graphics/sound quality, after this, the satisfaction of the call center is the lowest-rated aspect of PC user experience.”
Vacuum
For the first time, survey too Measured satisfaction with vacuum cleanerHere, Samsung The ACSI score 82 was again under leadership, followed by shark 81, Bisail At 80, and Dyson 80 as well. Rumba Robotic Vacuum Cleaner of Irobot scored 78 runs, further Dirt And Eureka in 77 Epis. Electrolux And Vacuum Tied to the final place with ACSI score of 76.
Too: Top 10 Robot Vacuum ZDNET readers are purchased in 2025
For this category, the ease of operation was the top benchmark. The ease of emptying the canister or dust collector was given high marks, especially since some models now come with self-cleaning features. Vacuum cleaner owners also appreciated the ease of achieving the results of serving and repairing their units. The repair timeliness was slightly short, while the technician had the lowest in etiquette and help list.
ACSI home appliances and electronics studies 2025 16,205 were based on full surveys. Customers were elected randomly and contacted via email between July 2024 and June 2025.
