Vodafone has called for a regulatory investigation into claims of contestant tailstra mobile network coverage, alleging that Telco has misled customers for more than a decade.
Vodafone and native company TPG Telecom claims that Telstra has been involved in misleading or misleading conduct for the last 15 years, increasing the geographical access of its network coverage by 40%. These bloated claims have been allegedly used by the alleged enhancement of Telco’s network and wrongly with other contestants.
Vodafone suggests that Telco and its subsidiary are exaggerating the boost mobile, network coverage, which most Australians receive for about one million square kilometers – which is a combined size of New South Wales, Victoria and ACT.
Vodafone stated that Telstra “used a special exterior antenna and operated recurrence, usually installed on a building or vehicle”. Vodafone made it base on Telstra’s results found in ACCC’s 2024 mobile infrastructure report, in which Telco has used additional equipment to record signal strength.
According to its website, Telstra’s advertised mobile network allegedly consists of 3 million square kilometers or “99.7 percent of the Australian population”. However, when you reduce external antenna data, the actual coverage is about 1.9 million square kilometers, as recorded by ACC.
“It appears that Telstra has cheated Australians in paying top dollars for coverage, which they can’t only find on a regular mobile phone. We are surprised that Telstra has been doing so much of his coverage for so long, and we have been calling them to make them right,” the executive consumer of the group of TPG calls Caren Kony.
Vodafone wrote to the ACCC last week to report misconduct and repeatedly called Telstra “to stop claims and take corrective action”.
Telstra’s response
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Telstra has already responded to the initial claim by Vodafone, by changing the word on his website to remove the context of the claim of coverage. One in This statement to newsA tailstra spokesperson confirmed that Telco is using an external antenna, but “Any suggestion that we have misled the public about the size of our network, completely untrue.”
In addition, Telco claims that “many customers in regional and remote areas benefit from using outer antenna to maximize their coverage. That is why we have used it as the basis of our coverage footprint.”
The support of Vodafone’s allegations is none other than Australia’s extreme National Consumer Communication Advocacy Organization (ACCAN), who is A statement issued In support of the requested investigation.
CEO Carroll Bennett, CCAN, noted that Tellstra has extended his coverage for more than a decade, the suggestion is “severe and harmful”. Accon Research “shows 41% of consumers have limited confidence in their tailco to act in their best interests, and almost a third said that the coverage they had received did not match what they were asked to expect.”
“Many Australians, especially in regional and remote regions, sign up for expensive plans with telstra as they believe it is the only option for reliable coverage,” bennet says. “If this allegation is true – and coverage benefits are not as big as people have been led to believe – regional consumers will be forgiven for feeling betrayal.”
Only time will tell whether the ACC will pursue this investigation in Australia’s leading Telco, but by then, if the hidden mysteries of Telstra come to light more light, we will keep you updated.
