According to spokesperson Mami Matsumoto, Hen Na’s portfolio has decided to employ the robot “based on the case-case based on the location and market status.”
Generally, Hen NA robots can improve operational efficiency by cutting labor costs. Given Japan’s ongoing labor shortage (and falling birth rate), Droids are also ready to fill open positions. Once guests become accustomed to their strengths and weaknesses, they can find the lack of human interaction.
A decade later Opening its first hotel in 2015, Hen NA managed to manage humans and a hybrid staffing model made of humanoids. The hotel now operates about 150 robots at the check-in desk or inside the guest room in its 14 Japan hotels.
Churi, in-Room Personal Assistant used in the early days of the hotel is upgraded: Mehma Tokyo Bay and Osaka Namba at Hen Na, Hen Na, sharp-developed compact compact compact compact compact humanoid robots called Robohan, which can work as a dedicated concert Is for the hotel, which is for the hotel, “Cow attractions and food options. They can also dance over 70, including Hula, Flemenco, Ballet and traditional Japanese dances.
He is not a hotel robot but lifetime.Photograph: Timothy Lambrek
Some Hen Na Ho Hotel Robots wear ancient white uniform, blue silk scarf and white cap that perfectly sit on their bright black bobs.Photograph: Timothy Lambrek
As technology becomes more reliable and guests report continuously in the service, the hotel is considering deploying more robots at places where the chain can cut labor costs and improve efficiency without damaging customers’ satisfaction.
In some of the places, the headcon has fallen from about 40 to eight. According to a 2023 report by researchers at the University of Stockton, according to the 2023 report titled “Hen Na Ho Hotel”, a major advantage for businesses is that robots act for all hours of the day, which enhances customers’ satisfaction.
Hen NA is often used as a case study, to find out how customers respond to robot integration, a hospitality professor in Stockton, Noel Chrisian-Nile and one of the authors of the report, write Wired in an email. Although the research is limited, she says, “It is appropriate to assume that the more novels or unique as the robot appears, the more likely it is that it can give the guest a sense of perceived value or entertainment.”
However, the author notes in the report, when anthropomorphic robots look like humans, “guests expect them to be entitled to total human abilities, and with current technology, robots have a difficult time to connect with humans, which can create a negative customer experience.” So probably do not expect a Turndown service from a skinjob soon.
